Sunday, June 21, 2015

good customer service from Container Store

One of the wheels on my laundry cart initiated preparations to fall off:

caster wheel attached to torn steel post
I contacted the Container Store and they sent a new cart and sent UPS to pick up the old, broken cart.  I didn't have to pay anything more.  I was happy.  Then I saw someone in the elevator with a better cart.  I am still happy about the customer service but I am sad that I don't have the best cart.

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