Friday, August 1, 2014

Customer service and power

I called AT&T to add internet:

AT&T: (paraphrasing) "Hi, I'm [Chad], how can I provide you excellent service today?"

Me: "Hi, my name is Joel and I'll be recording this call for quality purposes."

AT&T "Okay, uh, I, I wouldn't be able to assist you if you are recording the call; I'd have to have a manager contact you back because we're not allowed to have people record our calls here."

Somebody call David Brin!  Since California is an all-party consent state, that was pretty much the end of that call.  I did ask for a manager to contact me back, but six hours later that hasn't happened yet.

No comments :

Post a Comment